Privacy Policy — Rotana Star Rent A Car LLC
Rotana Star Rent A Car LLC respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or use our car rental services.
1. Information We Collect
A. Personal Information
We may collect the following personal information when you create an account, make a booking, submit a form, or contact us:
Full name
Email address
Phone number
Residential address
Driver’s license details
Passport or Emirates ID information
Payment details (processed securely by third-party providers)
Rental history
B. Technical Information
We may collect certain technical data automatically when using the website:
IP address
Browser type and version
Device information
Cookies and usage data
Location data (if enabled)
C. Optional Information
Additional information voluntarily provided during communication or feedback.
2. How We Use Your Information
We may use your information for the following purposes:
Processing bookings and payments
Verifying identity and eligibility to rent a vehicle
Sending booking confirmations, reminders, and updates
Improving website performance and user experience
Complying with legal and regulatory requirements
Preventing fraud and ensuring security
Providing customer support
3. Legal Basis for Data Processing
We process your data based on:
Contractual necessity (when booking or renting a vehicle)
Legitimate business interests
Legal obligations (such as fines or accident reports)
Consent for marketing communications
4. Sharing Your Information
We may share your information with trusted partners and service providers:
Payment processors
Fleet partners or vehicle suppliers
Law enforcement agencies
Insurance companies
IT service providers
Analytics and advertising platforms (anonymized)
We do not sell or trade your personal information.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve performance, analyze usage, and show relevant ads. You may disable cookies in your browser settings, but some website features may not function properly.
6. Data Security
We implement industry-standard security measures designed to protect your information from unauthorized access, loss, or misuse, including:
Encrypted transmission (HTTPS/SSL)
Secured databases and access control
Regular audits and system monitoring
While no system can guarantee complete security, we take all reasonable precautions.
7. Data Retention
We retain personal data only for as long as necessary to meet legal, operational, and reporting requirements. Identification documents may be stored only for the duration required by UAE regulations.
8. Your Rights
Depending on local regulations, you may have the right to:
Request access to your data
Request correction or deletion
Object to processing
Withdraw consent
Request data portability
9. External Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect information from minors.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Rotana Star Rent A Car LLC
Email: support@rotanastar.ae
Dubai, United Arab Emirates